Verify Your luxwin Account Before You Cash Out
Account verification is the step that protects your balance. We ask for it to confirm that the person requesting a withdrawal is the same person who opened the account — a straightforward security check, not a barrier. You will need a government-issued ID (a Philippine passport, driver's licence, or national ID all work) and a selfie or photo that matches it. If
your GCash or Maya account is registered under a different name than what you used to open your luxwin account, flag it through live chat so we can sort it before it delays a withdrawal. Once verification clears, it stays on file and you will not need to repeat it for routine cashouts.
- Submit a Valid ID — Upload a clear photo of your Philippine government-issued ID — passport, driver's licence, or national ID are all accepted.
- Send a Selfie — Take a live selfie or a photo holding your ID so we can match the document to the account holder.
- Match Your Wallet Name — Make sure the name on your GCash, Maya, or InstaPay account matches your luxwin profile, or contact support to align them.
- Verification Stays on File — After your documents clear, your account is marked verified and you can withdraw without repeating the process each time.